What is a customer obsessed organization? A customer obsessed organization is one where the core focus is on customer needs and everything else in the organization is anchored around serving those needs. A few examples of customer obsessed organizations are Amazon: In the words of Jeff Bezos, “The most important single thing is to focus … Continue reading Importance of Intelligent Customer 360-degree view to drive Customer Obsession
COVID-19 is a global issue which is impacting individuals as well as Enteprises at a massive scale. While the situation is challenging and damaging multiple aspects of economic and social fabric, it is equally important to take proactive actions, ensure that the impact is minimized and prepare individuals /organizations for current / future occurences of … Continue reading Technology solutions to reduce the economic and social impact of COVID-19
In English language, we often come across similar sounding words (homophones) with different meanings. e.g. stationary vs. stationery; bear vs. beer; their vs. there and many more. In today’s world of digital transformation, we all use multiple technology buzzwords, without necessarily knowing the differences across many of them. I personally have come across multiple concepts … Continue reading Differences across key technology concepts
Before we address the bigger question of why Cloud, let us first understand a few basics of Cloud computing: What is Cloud Computing? In simple terms, Cloud computing refers to using on-demand IT resources, made available via the internet, using a pay-as-you-go pricing model. The key difference compared to the traditional model of buying infrastructure … Continue reading Cloud adoption — Do Enterprises have a choice?
I have heard multiple times that technology is not for Wealth Management, this is a sector driven by advisors. I both agree and disagree. Wealth management is definitely an industry which requires a high-touch model, meaning the advisors need to maintain a regular interaction with the customers and be more physically present than digitally present. … Continue reading The confluence of Wealth Management and Technology